Returns Policy

We have built our reputation on our quality of service and we want you to be completely happy with all your purchases. Or returns policy operates in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

If you are unhappy with any product you may return it – unused, unopened, and in its original packaging – within seven days for a full refund. This amount excludes all delivery costs. Please note that we are unable to issue refunds for any items that shows signs of having been used or on custom made products unless they are found to be faulty.

If you send a product back for an exchange, we will charge you for shipping the new product back to you. Return shipping costs can only be refunded where we have sent incorrect or defective product.

When returning goods please include a cover note, explaining what action you would like us to take, as well as your name, address, order details, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the equipment to return the goods.

Please note that responsibility for any product returned remains with you until we receive it and a member of our staff has signed for receipt of the goods.

Further details can be found in section 9 of our terms and conditions.

Any questions regarding our returns policy can be emailed to:

When returning items please send them to:
Returns Department
West Byfleet Pro Shop
Sheerwater Road
West Byfleet
Surrey, KT14 6AA